Cita APA

Oakland, J. S., & Porter, L. J. (1995). Total quality management: Text with cases. Oxford: Butterworth Heinemann.

Citación estilo Chicago

Oakland, John S., and Leslie J. Porter. Total Quality Management: Text With Cases. Oxford: Butterworth Heinemann, 1995.

Cita MLA

Oakland, John S., and Leslie J. Porter. Total Quality Management: Text With Cases. Oxford: Butterworth Heinemann, 1995.